You can return an item within 14 days of receiving your order, exchange it for a different size or a different item. Please note that items must be returned in undamaged condition and in their original packaging.
Ollies Fashion
Driebergseweg 9
3708 JA Zeist
Holland
Your Track & Trace code is your shipping proof.
After receiving your return, you will receive a confirmation by email, and we aim to process the items within 48 hours, but no later than 14 days, either by refund or exchange.
Items returned after 14 days will not be credited. You will receive a store credit for the purchase amount. You can use this store credit within a period of 3 months in our shop, or as otherwise agreed.
Goods can only be returned in undamaged condition and in their original packaging; they must be in the same condition and must not have been used or washed.
Unfortunately, mistakes cannot always be prevented. If you believe something went wrong with the processing of your return, please contact our customer service via the contact form or at service@ollies-fashion.nl.
If you want to receive your purchase amount back, you can indicate this on the return form. The total amount will be refunded to your bank within 48 hours, but no later than 14 days.
If you paid by credit card, we will refund the amount to your credit card account. The time it takes for the amount to appear in your account also depends on the cooperation of the bank/credit card company and is therefore not entirely within our control.
Unfortunately, mistakes cannot always be prevented. If you believe you received the wrong amount, please contact our customer service via the contact form or at service@ollies-fashion.nl.
If your returned purchase is not sent back in its original packaging, we will deduct € 3.95 from your total amount.
